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Written by Kurt Gilpin
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Friday, 27 January 2012 00:02 |
So, it's been a while since I posted an update, and honestly, it's been a really busy few months. There's been a lot going on, and a lot of things have changed, so I wanted to take a minute to share some of what's going on.
I'd like to start by wishing everybody a Happy 2012! Hopefully this isn't our last year on this big blue marble! The first 12 people to use the discount code "2012" will get 12% off their order. Enjoy :)
As many of you are no doubt aware, I fell pretty far behind on emails this past fall. Well, starting with the new year we have remedied that problem. I now have somebody helping me with emails, so if I don't reply to you, she will. I'm very grateful to Misty for helping me out with this, and I know it's going to make communication much better all around. Don't hesitate to drop us a line if you have any questions or concerns at all.
Our lead time on orders is sitting at 4 1/2 weeks right now. We are quickly catching up from the holiday rush, and we're fast approaching festival season! If there's anything we can do to help you out with a new hoop for it, just let us know!
And last but not least... A new LightBurst strobing LED! I picked up some Pink/White/Green ribbon strobing (no gaps between colors) a while back, and I'm going to be adding them to the website this weekend. The letter designation for patterns will be "Q", so if you want to pick it for your hoop before, that's the letter you need to put in.
I would like to personally thank you all for bearing with me during this rough patch. Rest assured that we're on top of getting orders out and we're replying to emails in a flash.
Thanks for reading! |
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Last Updated on Friday, 27 January 2012 00:04 |
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Written by Kurt Gilpin
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Wednesday, 03 August 2011 16:51 |
So, this summer has been as chaotic as any I've ever had. Tons of orders came in this spring and summer, and while we've fallen behind for a lot of them, we're finally caught up! Orders are going out around the 5 week mark as of this weekend, and that's a very good thing for everybody. The plan is to have orders shipping in 2-3 weeks by the end of next week, and it looks like that plan is going to go off without a hitch!
I want to sincerely apologize for being behind on both orders and replying to emails the past couple months. It's a very busy time, as you might imagine, and it really just got away from us. We weren't expecting the volume of orders we got. We're prepared now though, and that's not a problem we're going to have in the future.
When making hoops, we put a lot of care and love into the process. We sincerely ask that you do the same when ordering. It's very difficult to keep track of an order and then 2 or 3 emails with changes to that order. As such, here are a couple of suggestions and changes:
- Please double check your pattern to make sure it fits properly into the number of lights you're ordering. If you purchase a 10-light hoop with a 3 light pattern, it will not fit properly. In cases such as this, your pattern will be edited to fit.
- Changes to orders will change the order date to the date of the changes being made. If you order a hoop on the 1st of the month and send an email with changes on the 4th, your order will be considered ordered on the 4th at that point. This can and likely will delay the shipping of your hoop. Please, please, please be sure of your order when you place it. This will help things go smoother and get you your hoop sooner. That's ultimately what we all want! :)
- Effective today (August 3, 2011) all orders will be tweeted when they ship. The order numbers will be listed in the tweet. You can follow us at http://www.twitter.com/LightedLifestyl or @LightedLifestyl
- We are working on creating a way for you to view your order status in the store. We hope to have this integrated in the next few weeks.
Now for the fun part! Lighted Lifestyle will be celebrating 2 years in business in a month. In celebration of that, we're offering 10% off of all orders placed in August! To take advantage of this, use the discount code 2years at checkout. We are really excited to see what the next year will bring, and we hope you are too! |
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Last Updated on Wednesday, 03 August 2011 17:32 |
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Written by Kurt Gilpin
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Wednesday, 18 May 2011 10:30 |
Here's an update on why I haven't been replying to emails...
I use Google to host my email. I have done so for years with personal accounts and it's a great way to manage email without having to keep it all locally. Gmail is generally a very good service with great features and it allows me to get to it from just about anywhere. Unfortunately it's been the complete opposite of these things lately.
Google has been in the process of merging Google Apps IDs (
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
, for example) with normal Gmail ones (
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
). In doing so, they've got my accounts totally hosed. I haven't been able to get any messages from any of my lightedlifestyle.com email addresses, nor have I been able to get to the old ones. They've assured me they have the ability to at least get email restored as of today. They're not sure if I'll have access to my old emails quickly.
So, I would like to first apologize to everyone that has sent me correspondence I haven't been replying to. I'm not ignoring you. I'm simply not able to get them. I will be replying just as quickly as possible to emails as they come in and I get them.
I am still shipping hoops out just as quickly as possible!
Thank you very much for your patience,
Kurt |
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Last Updated on Wednesday, 18 May 2011 10:32 |
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